Customer Service Tips from carsonified.com:
1) Make it easy to help your customers.
2) Simple search for users accounts
3) Allow token gestures of kindness
- If a user finds a bug in your product, you could:
a) Give them one free month of service
b) Refund their last invoice
c) Give them some extra free usage (ie in DropSend, we can give them an extra 15 files sends for that month)