question: B.Tullis.08 : Human-Computer Interaction Bibliography Search: "Measuring the User Experience : Collecting, Analyzing, and Presenting Usability Metrics / Tullis, Tom / Albert, Bill 2008 p.317 Morgan Kaufmann Publishers
ISBN: 0-12-373558-0 978-0-12-373558-4
Companion Website
Detailed Table of Contents
1. Introduction
2. Background
3. Planning a Usability Study
4. Performance Metrics
5. Issues-Based Metrics
6. Self-Reported Metrics
7. Behavioral and Physiological Metrics
8. Combined and Comparative Metrics
9. Special Topics
10. Case Studies
10.1 Redesigning a Website Cheaply and Quickly
+ Loranger, Hoa
10.2 Usability Evaluation of a Speech Recognition IVR
+ Lewis, James R.
10.3 Redesign of the CDC.gov Website
+ Bailey, Robert
+ Wolfson, Cari
+ Nall, Janice
10.4 Usability Benchmarking Case Study: Mobile Music and Video
+ Weiss, Scott
+ Whitby, Chris
10.5 Measuring the Effects of Drug Label Design and Similarity on Pharmacists' Performance
+ Bojko, Agnieszka (Aga)
10.6 Making Metrics Matter
+ Zazelenchuk, Todd
11. Moving Forward"
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